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Webinars In - Person

Upcoming Event: May 16, 2019

The strategic value of Human Centred Design for financial institutions in emerging markets, Part 1

Human Centred Design (HCD) delivers innovation and services that meet customers’ needs in ways that more traditional approaches do not. It affects change by framing organisations as systems, with customer needs at the centre. In this first webinar we will focus on the value that Human Centred Design can bring to SME and small business banking in emerging markets.

We will describe the key foundations of HCD and the fundamental steps in the process. We will describe some of the key strategic outcomes that financial institutions typically gain with professional HCD support. We will illustrate these through case studies from Europe and the US that have led to better outcomes in banking, credit and insurance. We will provide practical examples from recent work undertaken with a microfinance initiative in central Asia.

Participants will take away an understanding of the fundamental HCD ethos and method, and how professional intervention could benefit their organisations.

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Upcoming Event: June 13, 2019

The strategic value of Human Centred Design for financial institutions in emerging markets, Part 2

In this second webinar, we will describe the research methods and analytical techniques that provide HCD practitioners with powerful insights and actionable strategic tools that enable organisations to develop roadmaps towards customer-centricity.

We will describe frameworks for change such as omni-channel strategies that integrate digital alongside traditional channels to build customer experience, employee engagement and commercial value and strategies that align customer needs with core services, products and behaviours.

We will describe a basic toolbox of HCD techniques that small financial services organisations may wish to try in a workshop environment to enable them to assess and ask questions about their customer centricity. Throughout we will provide practical examples from recent work undertaken successfully with a microfinance initiative in central Asia.

Participants will take away a practical set of tools that will enable them to undertake an initial assessment of the customer centricity of their organisation and frame their thinking around the needs of their customers.

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Upcoming Event: May 8, 2019 - May 10, 2019

AFSIC 2019

We are excited to have Peter Hinton, our Senior Advisor, Low-Fee Schools, speaking at AFSIC 2019!


Past Events

SANABEL: Credit Scoring Workshop: Building Viable Credit Scorecards for MFIs

This highly interactive 1-day workshop offered MFIs the opportunity to test credit scoring models and build a simple credit scorecard to take back and test at their financial institutions.

Credit scoring, the process of building statistical models to predict willingness and ability to repay loans, can help MFIs to increase their scale of lending and reach new markets that can’t be served by traditional lending. Credit scorecards are built from both external and in-house data and provide MFIs an automated and cost-effective lending tool. Use of nontraditional data like utility bills and mobile transactions can help underserved individuals and small businesses obtain credit for the first time, opening a whole new customer base for MFIs while lowering transaction costs.

Many MFIs struggle with building financial data to build scorecards or may lack the know-how to create viable scorecards. This session will provide an overview of credit scoring for MFIs, including best practices from around the world, and showcase simple credit scorecards, with real life data that institutions can use to build a more specialized scorecard for their institution.

1- Introduction on credit scoring – overview, definitions, how it works and scorecard examples
2- How to build an expert vs. statistical scorecard based on real world examples and data
3- Challenges and solutions in using scorecards for MFIs – how to implement at their institution

Past Events

Global SME Finance Forum 2016

Presented by SME Finance Forum in partnership with CapPlus, the Global SME Finance Forum 2016 is our annual gathering of senior leaders of financial institutions, development finance institutions, non-bank investors (angel investors and venture capitalists), fintech companies, policymakers and regulators. This flagship conference is a unique global event focused on improving finance for small and medium enterprises. We are pleased to offer platinum, gold, silver and bronze sponsorship tiers for the Global Forum 2016, and aim to provide our sponsors the utmost opportunities to highlight their brands, actively engage in professional networking and make valuable business connections through logo placement, advert, booth, social media recognition and many more channels.

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