CapPlus Webinar: Improving Credit Operations through Loan Process Review

Do you want to improve your SME lending operations to increase profitability and efficiency? Many institutions only review their credit and loan process when loan delinquencies increase. But knowing what works best and what needs to be improved is essential for business expansion or overcoming challenges in small business lending. Loan process reviews can reduce redundant steps in the loan workflow, improve staff productivity, increase customer retention, reduce the number and improve the quality of loan reports, and even enhance business expansion strategy. This webinar will look at successful loan review examples in emerging markets and will cover the full loan review process step-by-step, including:
• Credit operations structure
• Efficiency and controls in the loan workflow
• Loan reporting systems
• Loan officer productivity and performance management