Do your department and individual goals align with maximizing customer satisfaction? This webinar explores how an institution can design goals to motivate employees while increasing origination, sales, and cross-selling for overall profitability. The webinar covers:

• Designing goals oriented towards small business clients across departments
• Incentives: what to do, what not to do
• How to design goals and incentives to:
  • Motivating strong customer service by all employees
  • Increasing profitability and satisfaction per client
  • Reducing turnaround time for the client
  • Incent graduating clients’ loan sizes while maintaining low delinquencies
• Benefits of reducing sales-only incentives